hl777 Privacy Policy

We collect the following types of information to operate the hl777 platform. Each piece of information is collected for a specific purpose and only to the extent necessary.

1.1 Registration and Identity Information

When you create an account at hl777, we collect the following information from you:

• Full name (as per national identity card)
• Date of birth — for age verification (service is available only for those aged 21 and above)
• Email address
• Password (stored in encrypted form — never readable directly)
• Mobile number (for payment verification)

1.2 Identity Verification Information (KYC)

We conduct an identity verification process (KYC) for secure payment processing and fraud prevention. As part of this process, you may be asked to provide the following documents:

• Copy of National Identity Card (NID) or passport
• Proof of bKash, Nagad, or Rocket account ownership
• Bank account statement (where applicable)

1.3 Financial and Transaction Information

Information related to your deposit and withdrawal transactions is recorded in our system. This includes the transaction amount, time, method, and status. The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000 — all such transaction information is stored securely.

1.4 Technical Information

When you use the hl777 website, some technical information is collected automatically:

• IP address and device type
• Browser name and version
• Time of your visit and session duration
• Cookie and local storage data
• Page view and click behavior information

hl777 uses your information only for legitimate purposes. Your information will not be used for any improper purpose under any circumstances.

2.1 Service Delivery and Account Management

• To create and manage your hl777 account
• To process login, deposit, and withdrawal requests
• To track your betting and gaming history
• To provide bonuses and promotional offers
• To manage the VIP program and rewards

2.2 Security and Fraud Prevention

• To ensure the security of your account
• To detect and prevent unauthorized transactions
• To take anti-money laundering (AML) and anti-fraud measures
• To ensure age verification (21+ policy)

2.3 Customer Support

Our 24/7 Bengali live chat support team can view your account and transaction information to resolve your issues. This information is used solely for the purpose of providing support.

2.4 Responsible Gaming Policy

We analyze certain information to monitor your gaming behavior and uphold responsible gaming standards. This helps identify problematic gambling tendencies and provide appropriate support.

hl777 never sells your personal information. However, information may be shared with trusted third parties in specific circumstances.

3.1 Payment Service Providers

Necessary information is shared with the relevant payment providers to process transactions via bKash, Nagad, Rocket, and bank transfer. This information is used solely to complete the transaction.

3.2 Technology and Service Partners

We work with various technology service providers to operate our platform — such as server hosting, cybersecurity, and analytics services. These partners are bound by terms consistent with our privacy policy.

3.3 Legal Obligations

We may be required to disclose your information to relevant authorities to comply with court orders, regulatory requests, or applicable law.

3.4 What Is Not Done with Third Parties

• Your personal information is not sold or rented
• Your personal profile is not shared with advertisers
• Information is not transferred to any unauthorized third party

Cookies and similar technologies are used on the hl777 website. These technologies help improve your browsing experience and ensure the functionality of the platform.

4.1 Essential Cookies

These cookies are essential for keeping your login session active, verifying security, and running the core functions of the platform. They cannot be disabled.

4.2 Functional Cookies

These cookies are used to remember your preferred language, game settings, and other personalized preferences. You can control them through your browser settings.

4.3 Analytics Cookies

Analytics cookies are used to understand which parts of the site are used most and how users navigate the platform. The data collected through this is completely anonymous.

hl777 uses industry-standard technology and practices to protect your personal and financial information.

5.1 Encryption Technology

SSL (Secure Socket Layer) encryption technology is used on our website and mobile platform. As a result, all information exchanged between you and our servers is encrypted and cannot be read by third parties.

5.2 Access Control

Only those staff members who need your personal information for their work can access it. All staff are bound by strict confidentiality agreements.

5.3 Security Monitoring

Our systems are under continuous monitoring. If any unusual activity is detected, an alert is triggered automatically and prompt action is taken.

5.4 Response to Data Breaches

If there is ever a risk that your data security has been compromised, we will notify you as quickly as possible by email or through the platform and take the necessary protective measures.

hl777 retains your information for as long as it is necessary or legally required.

• Account information — for the period the account is active and for a defined period after closure
• Transaction records — for the period determined by financial regulations
• KYC documents — in accordance with identity verification requirements
• Customer service conversations — for some time after the issue has been confirmed resolved
• Technical logs — short-term, generally deleted within 90 days

If you request account closure, we will delete all data except what is required to fulfill legal obligations.

As a user of hl777, you have the following rights regarding your own information:

7.1 Right to Access Information

You can request to know what information we hold about you. Following a written request, we will provide the information within the specified timeframe.

7.2 Right to Correct Information

If there is any incorrect or incomplete information in your profile, you can request a correction. Please contact our support team.

7.3 Right to Delete Information

In certain circumstances, you can request the deletion of your information. However, some information may need to be retained due to legal obligations or fraud prevention requirements.

7.4 Right to Object to Data Processing

You can object to marketing communications or any other optional data processing. We will respect your preferences.

To exercise any of the above rights, please contact our support team: [email protected]

hl777 is strictly for those aged 21 and above. We do not intentionally collect any information from minors.

An age verification process is carried out at the time of registration. If we find evidence that a user is under the age of 21, we will immediately close that account and delete the associated information.

hl777 may update this privacy policy from time to time. In the event of changes, we will take the following steps:

• The date of the update will be noted at the top of this page
• For important changes, a notification will be sent to your registered email
• A notification may be shown when you log in to the platform

If you continue to use the platform after the changes, it will be understood that you have accepted the updated policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Support is available in Bengali 24 hours a day, 7 days a week

Our privacy team will process your request as quickly as possible. Complex requests may take a little more time.